Returns and exchanges of products
If you are not completely satisfied with your purchases, you are welcome to return them within 15 days of purchase. Product must be in new or gently used condition to be eligible for returning. All returns are subject to verification of the original sale. If your order contains a Gift with Purchase (GWP), the GWP must also be returned. If the GWP is not returned with the original product, your refund will not be processed. We reserves the right to limit or deny returns.
Only products purchased from thann.vn are eligible for return or exchange through our site. For products purchased outside www.thann.vn, please contact your retailers for more information.
Shipping fee are non-refundable. Return shipping label, return shipping cost and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective. After the merchandise has arrived at our distribution center and has been inspected, the transaction amount will be refunded back to the original method of payment. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
If you have any further questions regarding to order, shipping and return policy, please contact us at firstname.lastname@example.org and we would be happy to assist you.